By Gary Crunkleton, EVP of Operations, Hilco Global
Unlike other retailers, grocery stores are a commodity and a necessity.
A grocery store’s top priority is meeting its customer’s immediate needs. New technology and shifting customer habits have changed the way today’s grocers meet those needs. For a grocery store to achieve a successful customer experience, customers need to be provided with an easy and amenable shopping experience.
For the modern grocery store to succeed, they must invest in a customer experience that is consistent, convenient and seamless.
It starts with being unique.
Modern grocers face several challenges when it comes to providing a successful customer experience. Customer service can be exceptional, and product prices can be competitive, but it’s hard to differentiate one grocery chain from another. To be unique in today’s market, grocery stores must provide more than just traditional grocery products to consumers. This means seamlessly providing unique merchandise that complements existing grocery staples, along with exceptional and consistent customer support across all stores.
To be a modern grocer requires breaking into new, complementary product categories:
How to empower and engage your staff.
As in any retail establishment, the customer experience is directly related to how engaged and empowered your employees are. If a grocery store employee fails to execute in-store activities, the store will fail to provide a positive customer experience. Without consistent merchandising, the overall customer experience can become negative, which means losing customers, reducing key compulsory buys, and therefore reducing store profit and revenue.
Incentivize your store employees to achieve well defined goals. To build a team of motivated employees you need to enable them to share in your vision. Provide them with the tools to collaborate and align on those objectives that will determine store-wide success. Implement easy-to-use technology that assists your grocers in streamlining store operations – such as: inventory management, visual merchandising, employee management, and stock replenishing.
A blueprint for execution.
Hilco Global’s ReStore for Retail platform can help you quickly adapt to the needs of your customers, and therefore improve customer experiences. The platform provides real-time information to store employees, managers, and the home office, allowing everyone to see what’s always happening within every store.
As modern grocers branch out into new product spaces like apparel, furniture, and seasonals, ReStore for Retail delivers a platform to easily manage galleries, tasks, and surveys to ensure your staff is educated on how and where to position and deliver the new products.
District managers can monitor in real-time store execution of these new offerings in a consistent look and feel across each store under their supervision. ReStore for Retail enables store and district managers to provide immediate feedback through pictures and visual images on how each section in the grocery store should be set to optimize performance.
ReStore for Retail enables retailers and modern grocers the ability to provide acustomer experience that is consistent, convenient, personalized, and seamless.
AboutReStore for Retail.
ReStore for Retail is an independent operating unit of Hilco Global, one of the world’s leading retail authorities. To learn more about ReStore for Retail’s tech-enabled solutions, please visit www.restoreforretail.com.